Our Platform

SOFTWARE PLATFORM

TERMINAL & SERVER APPLICATIONS
The end-to-end software platform from the local applications controlling the user device and experience through to the cloud-based server applications and interfaces to 3rd party product and payment systems

DISASTER RECOVERY
Geographically separated disaster recovery installation with real-time data replication and regular scheduled backups

3rd level application support
Dedicated support for all software and platform infrastructure related issues including links to 3rd party systems

ongoing enhancements
Generic enhancements to the platform are made available to all clients as part of our regular releases

Our Platform

PRODUCT & CONTENT

3RD PARTY PLATFORM LINKS
Implementation and maintenance of links to 3rd party product systems and payment processing platforms

TRANSACTION PROCESSING
Processing of user transactions with all required rollback and reversal situations catered for

REAL-TIME AND BATCH
Transactions are typically processed in real-time, but the platform does also have batch processing capabilities

COMMISSION INVOICING
Generation and issuing of invoices for transaction commissions to product providers and merchants

Our Platform

PAYMENT PROCESSING

CARD, CASH & MOBILE
Processing of EMV card payments. Cash note acceptance, dispensing and recycling options. Mobile payment options including QR code systems such as Masterpass

DEBIT, CREDIT & CONTACTLESS
Acceptance of debit, credit and contactless card payments with PIN authentication

CARD & WALLET LOADS
Loading of value onto EMV cards, transit cards, gift cards, mobile wallets and other stores of value

SECURITY CERTIFICATIONS
Compliant with relevant EMV, PCI and other data security standards

Our Platform

REMOTE MONITORING

REAL TIME & WEB-BASED
Web-based portal provides clients with access to all relevant platform information in real-time

TRANSACTIONS, TERMINALS & COMPONENTS
Complete view of all transaction data down to a view of receipt printed, and payments and product details. Detailed view of all information relevant to terminal management such as the status of individual components, stock levels, uptime, etc.

CONFIGURABLE USER PERMISSIONS
Secure user logins with detailed permissioning options to provide different access levels to different individual users and user groups

SMS & EMAIL ALERTS
Configurable sms and email alerts automatically generated according to defined events and sent to nominated client staff members

Our Platform

REPORTS AND RECONS

Automated electronic reporting
Reports are automatically generated and sent to to nominated staff members.

Transactions, products & terminals
Reports provide all detail on transactions, products, terminals and any other data that may be required by our clients.

Payment & content recons
Automated daily reconciliations with payment processing platforms and product systems are provided to enable clients to reconcile against their own product systems and bank accounts.

Daily, weekly & monthly
All reports can be made available on a daily, weekly or monthly basis.

Our Platform

SOLUTION CONFIGURATION

Products & sites
Product and site details are setup and configured on the platform using our remote management tools.

Merchant and terminal ID's
Client merchant and terminal ID’s supplied by the acquiring bank are configured on the platform in order to enable correct settlement of all payments into the apporpriate merchant account based on the product selected.

Limit management tools
The platform includes tools to enable clients to manage transaction limits per site or terminal according to client specified credit limits.

Staff credentials & permissions
Registration of staff details and biometrics on the platform enable strict management of access to terminals, cash, monitoring systems, etc.

Our Platform

HARDWARE SUPPORT

Delivery & installation
Delivery and installation of devices to site. Training of onsite staff in the daily care and operation of the devices.

Onsite support & maintenance
Full service onsite support and maintenance of all hardware according to defined SLA including regular preventative maintenance visits if required.

Spares inventory
Provision and maintenance of all spares that may be required.

24/7 Call centre
24/7 call centre for 2nd line hardware support calls.

Our Platform

ON-DEVICE TOOLS

Secure login
Hidden secure login for staff members on devices to access restricted function menu for staff only. Biometric and/or user/password controlled access.

End-of-day functions
Cash-ups, stocking of consumables and other end-of-day reporting functions.

Terminal diagnostics
Diagnostic functions to test connectivity, component functionality, etc.

Terminal reports
Access transaction reports and detailed transaction hsitories directly on the device.