Markets

Our solutions support the custom product and servicing requirements of any market, and can further expand each one to include the Orca offering

Large retailers

Local government

Banks & insurers

Transit 

Account opening

Account serving

Account payments

Plus Orca

Credit applications

Card dispensing

KYC and FICA

Plus Orca

Rates & taxes

Utility payments

Plus Orca

Card sales

Card value loads

Card dispensing

Plus Orca

SMME / Informal 

QSR

Self-service orders

Plus Orca

Card acceptance

Supply ordering

Plus Orca

We also supply niche solutions to the hospitality, sports and educational markets.

How it works for retailers

Customer perspective

Needs

Pain points

Value proposition

Experience

Regular shopping

Regular payments

Applications

Purchases

Bookings

Have to travel

Queues

Depend on service staff

Not all in one place

Limited access hours

Limited payment methods

Retailer content

Orca content

Customer pain points addressed

Customer choice of channel

Convenient

Intuitive

Empowering

Retailer process for Biome

Customer engagement

Monitor and manage

Support

Offer choice of channels

Present content catalogue

Provide payment options

Accept transaction

Deliver digital token

Monitor channels

Monitor devices

Monitor transactions

Analyse reports

Clean & care for devices

Replace consumables

Support customers

Escalate issues to Kinektek

Provide access to technicians

Optional integrated services

Card acceptance

Cash in transit (CIT)

Alternative payments

AI recommender

Conclude merchant agreement

Receive card payments

Conclude CIT agreement

Deploy bulk cash accepting devices (BCAs)

Receive cash payments

Provide access to CIT staff

Select desired payment methods

Conclude service agreement

Receive payments

Setup service agreement

Provide historical data

Provide business rules

Monitor impact

Evaluate and adjust

Service model

Setup

Device rollout

Solution adoption

Integrate own products

Select channels

Select and order devices

Configure platform

Test

Deploy solution

Site inspections and preparation

Shipping

Installation

Site staff training

Handover

Internal email campaigns

Staff training

Establish staff and customer incentives

Soft launch

Promotion

Gather feedback

Retailer process for Orca

Configure

Daily

Periodically

Support

Commercial entities

Commission allocations

Fee recovery rules

Recon processes

Reporting requirements

Process transactions

Manage VTA balance

Reconcile transactions and payments

Receive commissions

Update content offering

Manage partners

Manage beneficiaries

Support customers

Escalate queries to Kinektek

How it works for SMME Distribution Partners

We fully equip our B2B distribution partners to sign up and roll out their own network of Traders

Kinektek

Distribution

Partner

SMME or

Informal trader

Customers

Customer perspective

Needs

Pain points

Value proposition

Experience

Regular shopping

Regular payments

Applications

Purchases

Bookings

Have to travel

Queues

Depend on service staff

Not all in one place

Limited access hours

Limited payment methods

Buy Trader goods with card

Orca content

Customer pain points addressed

Customer choice of channel

Convenient

Intuitive

Empowering

Trader process

Customer engagement

Management

Offer Orca content

Offer card payment for own products

Process transaction

Deliver goods and digital token to customer

Handle customer queries

Manage cashier access and permissions

Daily cash-ups

Operator process

Monitoring

Collections

Support

Card acceptance

Cash acceptance

Devices

Transactions

Invoice non-transactional items

Collect payment

Trader concludes merchant agreement

Goods sales credited to Trader

Orca sales credited to Kinektek

Provide call centre for Traders

Resolve queries

Escalate issues to Kinektek

Operator concludes CIT agreement

Operator deploys bulk cash acceptors (BCA’s)

Trader receives cash from customers

Trader deposits cash into BCA’s

Trader’s Vas Trading Account (VTA) credited

Service model 

Operator

Kinektek

Conclude Subscription Agreement with Kinektek 

Facilitate Trader applications and KYC

Submit applications to Kinektek

Purchase devices from Kinektek

Supply devices to Operator

Approve Trader applications

Configure and deploy software

Resolve Operator queries

Orca processes

Configuration

Trader

Operator

Kinektek

Commercial entities

Commission allocations

Fee recovery rules

Manages cashier access and permissions

Process transactions

Manage VTA balance

Receives commissions

Manage partners

Manage beneficiaries

Receives commissions

Reconciles and settles transactions

Pays commissions

How it works with API access

Business operations

Configuration

Daily

Periodically

API integration

Commercial entities

Commission allocations

Fee recovery rules

Recon processes

Reporting requirements

Process transactions

Manage VTA balance

Reconcile transactions & payments

Receive commissions

Settle secondary entities

Update content offering

Manage secondary entities

Manage partners

Manage beneficiaries

Support

Support customers

Support secondaries

Escalate queries to Kinektek

Photo by Timon Studler on Unsplash

Kinektek (Pty) Ltd

236 Buitengracht Street

Schotsche Kloof

Cape Town, 8000 

Tel: +27 21 424 8511 

Biome and Orca are products of Kinektek

© 2020 Kinektek (Pty) Ltd. All rights reserved.