Markets
Our solutions support the custom product and servicing requirements of any market, and can further expand each one to include the Orca offering
Large retailers
Local government
Banks & insurers
Transit
Account opening
Account serving
Account payments
Plus Orca
Credit applications
Card dispensing
KYC and FICA
Plus Orca
Rates & taxes
Utility payments
Plus Orca
Card sales
Card value loads
Card dispensing
Plus Orca
SMME / Informal
QSR
Self-service orders
Plus Orca
Card acceptance
Supply ordering
Plus Orca
We also supply niche solutions to the hospitality, sports and educational markets.
How it works for retailers
Retailer process for Biome
Customer engagement
Monitor and manage
Support
Offer choice of channels
Present content catalogue
Provide payment options
Accept transaction
Deliver digital token
Monitor channels
Monitor devices
Monitor transactions
Analyse reports
Clean & care for devices
Replace consumables
Support customers
Escalate issues to Kinektek
Provide access to technicians
Optional integrated services
Card acceptance
Cash in transit (CIT)
Alternative payments
AI recommender
Conclude merchant agreement
Receive card payments
Conclude CIT agreement
Deploy bulk cash accepting devices (BCAs)
Receive cash payments
Provide access to CIT staff
Select desired payment methods
Conclude service agreement
Receive payments
Setup service agreement
Provide historical data
Provide business rules
Monitor impact
Evaluate and adjust
Service model
Setup
Device rollout
Solution adoption
Integrate own products
Select channels
Select and order devices
Configure platform
Test
Deploy solution
Site inspections and preparation
Shipping
Installation
Site staff training
Handover
Internal email campaigns
Staff training
Establish staff and customer incentives
Soft launch
Promotion
Gather feedback
Retailer process for Orca
Configure
Daily
Periodically
Support
Commercial entities
Commission allocations
Fee recovery rules
Recon processes
Reporting requirements
Process transactions
Manage VTA balance
Reconcile transactions and payments
Receive commissions
Update content offering
Manage partners
Manage beneficiaries
Support customers
Escalate queries to Kinektek
How it works for SMME Distribution Partners
We fully equip our B2B distribution partners to sign up and roll out their own network of Traders
Kinektek
Distribution
Partner
SMME or
Informal trader
Customers
Trader process
Customer engagement
Management
Offer Orca content
Offer card payment for own products
Process transaction
Deliver goods and digital token to customer
Handle customer queries
Manage cashier access and permissions
Daily cash-ups
Operator process
Monitoring
Collections
Support
Card acceptance
Cash acceptance
Devices
Transactions
Invoice non-transactional items
Collect payment
Trader concludes merchant agreement
Goods sales credited to Trader
Orca sales credited to Kinektek
Provide call centre for Traders
Resolve queries
Escalate issues to Kinektek
Operator concludes CIT agreement
Operator deploys bulk cash acceptors (BCA’s)
Trader receives cash from customers
Trader deposits cash into BCA’s
Trader’s Vas Trading Account (VTA) credited
Service model
Operator
Kinektek
Conclude Subscription Agreement with Kinektek
Facilitate Trader applications and KYC
Submit applications to Kinektek
Purchase devices from Kinektek
Supply devices to Operator
Approve Trader applications
Configure and deploy software
Resolve Operator queries
Orca processes
Configuration
Trader
Operator
Kinektek
Commercial entities
Commission allocations
Fee recovery rules
Manages cashier access and permissions
Process transactions
Manage VTA balance
Receives commissions
Manage partners
Manage beneficiaries
Receives commissions
Reconciles and settles transactions
Pays commissions
How it works with API access
Business operations
Configuration
Daily
Periodically
API integration
Commercial entities
Commission allocations
Fee recovery rules
Recon processes
Reporting requirements
Process transactions
Manage VTA balance
Reconcile transactions & payments
Receive commissions
Settle secondary entities
Update content offering
Manage secondary entities
Manage partners
Manage beneficiaries
Support
Support customers
Support secondaries
Escalate queries to Kinektek